1. Who We Are
AccrediPro University, based in Dubai, United Arab Emirates, operates the student portal and provides the educational services available through our website and mobile application. It manages the student relationship and the personal information used to deliver those services.
The AccrediPro University mobile application is published by AccrediPro LLC, a United States company. AccrediPro LLC also manages advertising and related commercial activities. The fact that AccrediPro LLC publishes the app does not change the identity of the school providing your educational services.
This Privacy Policy explains how personal information is handled in connection with these services. For questions about privacy or requests concerning your information, contact info@accrediprouniversity.com. We will route your request to the organization responsible for the relevant activity.
2. Information We Collect
Account and profile information. We process information such as your name, email address, authentication credentials and account status, together with the profile information you choose to provide. Depending on the service, this may include a phone number, location, professional background or learning interests.
Learning and membership information. We process enrollments, membership and access rights, lesson activity and progress, quiz and examination answers and results, notes, completion records and certificates. We use this information to provide courses, save your work, determine access and record your achievements.
Communications and uploaded content. We process messages, support requests, reports, blocking preferences and the files you choose to send. Information in your communications may be visible to their recipients and authorized staff. Please avoid sending sensitive information that is unnecessary for your request.
Transactions. We process purchase, subscription, payment-status and billing records needed to administer your access and respond to payment enquiries. Payment providers process payment information under their own applicable notices.
Device, security and service information. We process identifiers and technical information needed for authentication, security and service operation. This may include IP addresses, browser or device information, login events, push tokens, time zone, notification preferences and the time of your most recent app access. The app may report when it becomes active and maintain an online-presence state. Recording app access does not itself mark a lesson complete. App-access and online-presence records can be processed even when learning reminders are off; turning reminders off stops reminder participation, not these service records.
Searches. Catalog and resource searches are sent to our services to return the requested results. Search terms may be retained in hosting request logs beyond the immediate search. Some filtering, such as searching an already loaded course list, happens on your device.
Diagnostics. The app uses Sentry to help identify crashes, errors and performance problems. Reports can include a technical account identifier. We apply filtering to reduce sensitive information in diagnostic reports. Diagnostic reporting is separate from optional marketing or product-analytics choices. Firebase Analytics is disabled in our company iOS and Android app builds. This does not disable Sentry diagnostics, push delivery or server-side account records.
Public credential verification. Anyone with a certificate number can use our public verification service. It can show a credential holder's first name and last initial, course, credential type, issue and expiry dates where applicable, and certificate number. This is distinct from access to your private learning history and does not ask your consent for each lookup. Verification requests can be recorded for security and verification auditing, including the credential reference and technical request information.
3. How We Use Information
We use information to create and secure accounts; deliver educational content; save learning activity and results; manage memberships and purchases; issue and verify credentials; handle messages and support; enforce community rules; investigate misuse; maintain and improve service reliability; and meet applicable legal obligations.
When you choose learning reminders, we use your preferences, time zone, recent access and learning activity to decide whether a reminder is appropriate. A return reminder also depends on having eligible unfinished coursework. You can change reminder preferences in Settings. Device notification permission is managed separately in your operating system.
Website cookies and similar technologies support site operation, analytics and advertising. Website integrations can include Meta, Microsoft Clarity, Vercel and Trustpilot. Mobile analytics settings do not disable website technologies; see the Cookie Policy and the choices offered on the website.
Marketing communications and advertising activities are subject to the choices and notices applicable to those activities. Disabling marketing does not disable essential account, security or service functions.
4. Service Providers And Sharing
Authorized personnel and service providers receive information as needed to perform their roles. These roles include hosting and database operation, file storage, authentication, email delivery, push notifications, app updates, error monitoring, payment processing and support operations.
For mobile functions, Expo supports app updates and push-notification delivery; Apple and Google provide the applicable device notification services; Sentry supports diagnostics; Supabase supports relevant backend and presence functions; Vercel hosts our web and API services; Cloudflare supports file delivery; and Wistia delivers embedded course videos. Video delivery still involves technical requests when viewing analytics are disabled. The information involved depends on the function you use.
We may also disclose information where required by law or where reasonably necessary to investigate fraud, protect people, establish or defend legal claims, or carry out a lawful business transfer, subject to applicable requirements.
5. Your Device And Choices
You can review available profile and notification settings in the app. If you enable biometric sign-in, the operating system performs biometric verification. The app can keep sign-in credentials in protected device storage for that feature; we do not receive your fingerprint or face template from biometric verification.
Files you export or share may remain in the destination you choose. Deleting your account does not remove copies independently saved by you or another recipient.
6. Retention And Account Deletion
You can request account deletion from the account-deletion option in the app or through our website account-deletion page. Submitting the authenticated request opens a support ticket. No separate support conversation is needed to submit it. Our team will delete your account and associated personal data, including saved course progress, notes and learning activity, within 48 hours of receiving your request. The request receipt shows the processing deadline.
The receipt confirms receipt only; it does not confirm completed deletion. Staff process the request and confirm completion through support. An elapsed deadline or a closed support ticket does not by itself prove deletion. Save any information you wish to keep before requesting deletion. Account deletion does not cancel a separate subscription or payment agreement.
Records that must be retained for a legal obligation or to establish, exercise or defend legal claims are handled separately. We will explain any applicable exception, its purpose and retention period when processing your request, unless providing that information is prohibited by law. Retention does not keep a deleted account available for ordinary use.
Copies independently saved or shared by you or other recipients are outside your account. Backup copies and service-provider records may follow separate retention arrangements. The 48-hour commitment does not assert that every such copy is physically overwritten within that period.
While your account is active, information is retained as needed to deliver the service, respect your choices, meet applicable legal duties and resolve disputes. We do not apply an indefinite retention period solely because information might be useful in the future.
7. Privacy Requests, Security And International Processing
Depending on the laws that apply to you, you may have rights to access, correct, delete or obtain a copy of your information, and to object to or restrict certain uses. Contact info@accrediprouniversity.com to exercise applicable rights or ask about a privacy decision. We may request proportionate identity verification.
We use technical and organizational safeguards appropriate to the information and service. No storage or transmission system can be guaranteed completely secure. Service providers may process information in countries different from your own; applicable safeguards must be used where required by law.
We will update this policy when our practices change and provide notice where required. The effective date will identify the version in force.